Support Guide
Visit website
Contact customer support
Troubleshooting
About senangPay
About senangPay
About DOKU
Getting Started
Account registration
Documents submission
Account and Subscriptions
Package upgrades and downgrades
Activation, termination & expiration
Subscription packages
Account settings
Affiliate Programme
Payments, Settlements and Charges
Standard charges
Payment methods
Settlements
Billing
Quotation and Invoice
Troubleshooting
Bugs, technical issue
Payment issues
Testing Sandbox
Sandbox Access
Dashboard and Reporting
Dashboard
Reporting
Frauds and Disputes
Security
Fraud
Disputes
Setup and Integrations
E-commerce platforms
Payment forms
Web plugin
Payments and Refunds
Payments
Refunds
Support and Feedback
Feedback and support channels
Sunsetted products
Rules and Regulations
Prohibited Items
SSM Registration
Terms and conditions
Developer Tools
General integration
API integration
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Support Guide
Troubleshooting
About senangPay
About senangPay
About DOKU
Getting Started
Account registration
Documents submission
Account and Subscriptions
Package upgrades and downgrades
Activation, termination & expiration
Subscription packages
Account settings
Affiliate Programme
Payments, Settlements and Charges
Standard charges
Payment methods
Settlements
Billing
Quotation and Invoice
Troubleshooting
Bugs, technical issue
Payment issues
Testing Sandbox
Sandbox Access
Dashboard and Reporting
Dashboard
Reporting
Frauds and Disputes
Security
Fraud
Disputes
Setup and Integrations
E-commerce platforms
Payment forms
Web plugin
Payments and Refunds
Payments
Refunds
Support and Feedback
Feedback and support channels
Sunsetted products
Rules and Regulations
Prohibited Items
SSM Registration
Terms and conditions
Developer Tools
General integration
API integration
Troubleshooting
Information and guidance you may need when encountering technical issues while using senangPay, along with some basic troubleshooting steps.
Bugs, technical issue
"Oh no!" error page
Why can’t I login to my account?
Common web plugin errors
Hash type invalid
Payment issues
Customer's FPX payment failed but bank account deducted
Why do payments made by my client sometimes fail?
Reasons for failed transactions
