Support Guide
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Contact customer support
Account and Subscriptions
About senangPay
About senangPay
About DOKU
Getting Started
Account registration
Documents submission
Account and Subscriptions
Package upgrades and downgrades
Activation, termination & expiration
Subscription packages
Account settings
Affiliate Programme
Payments, Settlements and Charges
Standard charges
Payment methods
Settlements
Billing
Troubleshooting
Bugs, technical issue
Testing Sandbox
Sandbox Access
Dashboard and Reporting
Dashboard
Reporting
Frauds and Disputes
Security
Fraud
Disputes
Setup and Integrations
E-commerce platforms
Payment forms
Web plugin
Payments and Refunds
Payments
Refunds
Support and Feedback
Feedback and support channels
Rules and Regulations
Prohibited Items
SSM Registration
Terms and conditions
Developer Tools
General integration
API integration
Back to home
Support Guide
Account and Subscriptions
About senangPay
About senangPay
About DOKU
Getting Started
Account registration
Documents submission
Account and Subscriptions
Package upgrades and downgrades
Activation, termination & expiration
Subscription packages
Account settings
Affiliate Programme
Payments, Settlements and Charges
Standard charges
Payment methods
Settlements
Billing
Troubleshooting
Bugs, technical issue
Testing Sandbox
Sandbox Access
Dashboard and Reporting
Dashboard
Reporting
Frauds and Disputes
Security
Fraud
Disputes
Setup and Integrations
E-commerce platforms
Payment forms
Web plugin
Payments and Refunds
Payments
Refunds
Support and Feedback
Feedback and support channels
Rules and Regulations
Prohibited Items
SSM Registration
Terms and conditions
Developer Tools
General integration
API integration
Account and Subscriptions
All the necessary information and procedures for your account settings, subscription management, add-on feature subscriptions, and renewal.
Package upgrades and downgrades
How do I upgrade my senangPay package?
Can I downgrade my package?
When will I be charged for my next payment?
Activation, termination & expiration
Account Expiry for Merchant Subscription
I only want certain payment options. Is it possible?
Subscription packages
What are the subscription packages?
Can I subscribe on a monthly basis
Customised payment features
Account settings
How to Set Up Priority or Default Payment Methods
Changing access e-mail
Changing bank account details
How to Setup Merchant Access
Change of Bank Account Details
Permanent and Editable Information for registration
How to Setup the Merchant Business Profile
How to Update the Merchant Bank Account Number
How to Setup the Merchant Business Header
Changing the Merchant Avatar
How to setup multi-user access for your dashboard
See more
Affiliate Programme
Affiliate Programme
