Support Guide
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About senangPay
About senangPay
About DOKU
Getting Started
Account registration
Documents submission
Account and Subscriptions
Package upgrades and downgrades
Activation, termination & expiration
Subscription packages
Account settings
Affiliate Programme
Payments, Settlements and Charges
Standard charges
Payment methods
Settlements
Billing
Quotation and Invoice
Troubleshooting
Bugs, technical issue
Testing Sandbox
Sandbox Access
Dashboard and Reporting
Dashboard
Reporting
Frauds and Disputes
Security
Fraud
Disputes
Setup and Integrations
E-commerce platforms
Payment forms
Web plugin
Payments and Refunds
Payments
Refunds
Support and Feedback
Feedback and support channels
Sunsetted products
Rules and Regulations
Prohibited Items
SSM Registration
Terms and conditions
Developer Tools
General integration
API integration
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About senangPay
Discover the founding journey of senangPay, a summary of the products and solutions offered, and how it has evolved today.
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Getting Started
Learn how to get started with senangPay, including the necessary steps and procedures to complete your registration.
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Account and Subscriptions
All the necessary information and procedures for your account settings, subscription management, add-on feature subscriptions, and renewal.
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Payments, Settlements and Charges
Find guidance on transactions, payments, refunds, settlement lead times, and more.
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Troubleshooting
Information and guidance you may need when encountering technical issues while using senangPay, along with some basic troubleshooting steps.
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Testing Sandbox
Discover basic guidance on integration, learn about available integration types at senangPay and set up sandbox accounts for testing.
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Dashboard and Reporting
Explore the dashboard menu, functions and transaction reports available at senangPay, along with ways to setup and manage them.
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Frauds and Disputes
Guidance on preventing fraudulent transactions, reporting fraud and handling disputes.
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Setup and Integrations
Details needed to setup integrations with your website. Please refer to the 'Developer Tools' category for more information.
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Payments and Refunds
Explore senangPay's policy and procedures to process refunds for various payment methods.
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Support and Feedback
Discover our support channels, operating hours and standard procedures to address your needs and feedback 24/7*.
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Rules and Regulations
Rules, regulations, terms, conditions, and legal obligations for you to comply with in order to use senangPay without issues.
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Developer Tools
All the necessary tools for developers to integrate APIs, systems and more with your website.
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