---
title: Support and Feedback | Support Guide
description: Discover our support channels, operating hours and standard procedures to address your needs and feedback 24/7*.
---

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1. [Support Guide](https://guide.senangpay.com/)
2. [Support and Feedback](https://guide.senangpay.com/support-and-feedback)

# Support and Feedback

 Discover our support channels, operating hours and standard procedures to address your needs and feedback 24/7\*.

## Feedback and support channels

- [Support and feedback channels](https://guide.senangpay.com/support-and-feedback-channels)
- [Other support channels](https://guide.senangpay.com/social-media-and-email)
- [Support response time](https://guide.senangpay.com/support-response-time)

## Sunsetted products

- [Sunsetted products and packages](https://guide.senangpay.com/sunsetted-products-and-packages)

## Fraud & Dispute

- [Chargebacks and disputes](https://guide.senangpay.com/disputes)
- [Fraud](https://guide.senangpay.com/fraud)

- [senangPay to DOKU Platform Migration](https://guide.senangpay.com/senangpay-to-doku-platform-migration#main-content)

    - [FAQs](https://guide.senangpay.com/senangpay-to-doku-platform-migration#faqs)
- [About Us](https://guide.senangpay.com/about-us)
- [Getting Started](https://guide.senangpay.com/getting-started#main-content)

    - [General Enquiries](https://guide.senangpay.com/getting-started#general-enquiries)
    - [Account Registration](https://guide.senangpay.com/getting-started#account-registration)
    - [Documents submission](https://guide.senangpay.com/getting-started#documents-submission)
- [Payment Solutions](https://guide.senangpay.com/payment-solutions#main-content)

    - [Recurring Payments (Flexibill)](https://guide.senangpay.com/payment-solutions#recurring-payments-flexibill)
    - [Buy Now, Pay Later](https://guide.senangpay.com/payment-solutions#buy-now-pay-later)
    - [Instalment Payment Plan (IPP)](https://guide.senangpay.com/payment-solutions#instalment-payment-plan-ipp)
- [DOKU API Integration](https://guide.senangpay.com/doku-api-integration)
- [Digital Catalog](https://guide.senangpay.com/digital-catalog)
- [Settlement](https://guide.senangpay.com/settlement)
- [Account and Subscriptions](https://guide.senangpay.com/account-and-subscriptions#main-content)

    - [Activation, termination & expiration](https://guide.senangpay.com/account-and-subscriptions#activation-termination-expiration)
    - [Subscription packages](https://guide.senangpay.com/account-and-subscriptions#subscription-packages)
- [Support and Feedback](https://guide.senangpay.com/support-and-feedback#main-content)

    - [Feedback and support channels](https://guide.senangpay.com/support-and-feedback#feedback-and-support-channels)
    - [Sunsetted products](https://guide.senangpay.com/support-and-feedback#sunsetted-products)
    - [Fraud & Dispute](https://guide.senangpay.com/support-and-feedback#fraud-dispute)
- [Rules and Regulations](https://guide.senangpay.com/rules-and-regulations#main-content)

    - [Prohibited Items](https://guide.senangpay.com/rules-and-regulations#prohibited-items)
    - [SSM Registration](https://guide.senangpay.com/rules-and-regulations#ssm-registration)
    - [Terms and conditions](https://guide.senangpay.com/rules-and-regulations#terms-and-conditions)

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