Read the terms for our settlement to ensure you receive your settlement without issues.
The following terms are applicable for Starter and Advance package users:
1. Merchants’ accounts must be active. Meaning, if the account is inactive due to non-payment of subscription fees, there will be no settlement from senangPay. You will not receive your payment from senangPay until your subscription fees are settled.
2. The minimum settlement amount is RM100. If the amount is less than RM100, senangPay will not transfer the money to you.
3. To proceed with the settlement, merchants need to provide documents for identification to senangPay for verification purposes and is subjected to approval. We cannot make payment to you until your account has been authorised and acknowledged.
4. Merchants must provide valid account names and numbers from a local bank to senangPay via the dashboard.
5. We may request for proof of delivery for selected transactions to proceed with the settlement.
6. Suspicious transactions are subjected to verification from issuing bank. Our payment schedule cycle will not be applicable for this type of transaction.
7. Settlement to merchants with wrong account numbers will be made within 14 working days after the merchants provides their correct account number. The merchant will then be charged a one-time processing fee of RM12.75.