senangPay's refund policy for merchants.
A. Refund requests by merchants for senangPay subscription
1. You are not entitled for a refund for any drop or withdrawal of application after signing up with senangPay or upon payment of the subscription fee.
2. All fees paid hereunder shall be fully earned by senangPay and shall be non-refundable for any reason whatsoever.
3. For applications rejected by the bank or payment provider, a partial refund is made with RM100 retained.
B. Refund due to Termination of Service
1. We deserve the right to terminate your account at any time for any reason in accordance with our terms of service and we will not provide a refund for the amount that you have paid.
2. Similarly, if you terminate our service for whatever reasons, you are not entitled for any refund.
C. Refund request by customer through merchant
1. The merchant that initiates refund for customers will be subjected to a service charge fee of 1.5% for credit and debit card from the total amount requested.
2. Refunds are not available for FPX transactions.
D. Other matters
1. senangPay reserves the right to cancel a transaction in order to comply with the credit card industry regulations, payment processor and banking and FPX ruling, or the need to comply with legal requirements, intellectual property rights, court orders, and law enforcement agencies.
2. In addition, senangPay may cancel transactions it reasonably considers to be potentially fraudulent, unlawful or in breach of senangPay prohibited items and terms of use of services or privacy policy.
3. In the event the transaction is refunded, the merchant concerned will be charged a fee of 1.5% from the total amount of the transaction requested for credit and debit card.
4. Refund is not available for FPX transactions.