What to know about potential settlement delays.
At senangPay, we are committed to ensuring timely settlements for our merchants. However, due to unforeseen circumstances, occasional delays may occur in the settlement process. This guide provides key details on potential delays and how to track your settlements.
Why do settlement delays happen?
In most cases, settlement delays may result from extended approval processes, often requiring additional clarification with corresponding banks to expedite the process. Rest assured, settlements are arranged promptly and we will work diligently to resolve any issues as quickly as possible.
If a delay occurs, the settlement should still be processed and completed by the following working day.
How to track your settlement
If you’d like to track your transaction or settlement details, you can always check your senangPay dashboard for real-time updates.
If you need further assistance or clarification regarding settlement delays, feel free to reach out to our customer support team at help@senangpay.my.