A quick guide to complete your documents submission.
Refer to a quick video guide here for the steps to complete your documents submission.
What Happens After I Submit My Documents?
The documents will enter the verification process. This process will be automated, and certain payment method applications (such as FPX and e-wallets) will be verified instantly.
However, some payment methods, subject to the payment providers' standard verification procedures, may take from 1 to 14 days.
Access During Verification
While waiting for verification, you can still access your senangPay dashboard and start selling. However, please note that the settlement feature will only be activated once your account is successfully verified.
Document Status
You will be notified about the status of your document submission:
a. If the document status is SUCCESS, your account will be activated for you to start selling and your settlement will be processed accordingly.
b. If the document status is UNSUCCESSFUL, your registration will be deemed incomplete, and the senangPay customer support team will contact you to provide further advice or solutions.