Refunds
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      1. Support Guide
      2. Payments and Refunds
      3. Refunds

      How to process refunds for your customers

      How to process refunds for customers (only applicable to customers who made payment via credit or debit cards).

      1. Login to your dashboard.

      2. Go to Menu > Transaction > List

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      3. Select the transaction to proceed with refund.

      4. Scroll down to the bottom of the transaction details. Click the “Request for Refund” button. 

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      5. You will see a page to confirm whether you want to proceed with the refund. To confirm, click “Confirm Refund Request & Make Payment”. To cancel, click “Back”.

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      6. If you proceed with the refund, you will need to transfer the payment back to senangPay.

      7. You can also double check the refund charges under the Charges > List

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      8. We will process the refund within three (3) weeks.

      9. You (merchant) will receive the refund according to the settlement process.