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Support Guide
Payments, Settlements and Charges
Payment methods

senangPay to DOKU Platform Migration
About Us
Getting Started
- Account registration
- Documents submission
Account and Subscriptions
Payments, Settlements and Charges
Troubleshooting
- Payment issues
- Bugs, technical issues
Testing Sandbox
- Sandbox Access
Dashboard and Reporting
- Dashboard
- Reporting
Frauds and Disputes
- Security
- Fraud
- Disputes
Setup and Integrations
Payments and Refunds
- Payments
- Refunds
Support and Feedback
- Feedback and support channels
- Sunsetted products
Rules and Regulations
Developer Tools
- General integration
- API integration

ShopBack Pay e-wallet (Discontinued on 17 March 2026)

ShopBack Pay is no longer available as an e-wallet option on senangPay from 17 March 2026.

⚠️ Important Notice
ShopBack Pay will no longer be available via senangPay from 17 March 2026, following ShopBack’s recent announcement of service discontinuation in the Malaysia market. From this date onward, it will no longer appear as a payment option under senangPay. Please refer to ShopBack’s official announcement for further details.