How to Enable Recurring Payment Subscription Feature in payment form

Learn what is recurring payment subscription and how to activate it.

A. What is recurring subscription?

Recurring subscription is where subscribers are charged on the same amount based on a selected payment time frequency, on a preferred billing date. If your item is priced at RM5000 monthly, then you can set this amount to be charged every month.

B. Adding Product for recurring subscription

Now, here are the steps to setup the Product for recurring subscription. First, you must create the Product. Once the Product is in the list, you may proceed on setting up the recurring payment for the selected Product.

1. Go to Menu > Product > Create New

2. You will see 3 sections there. On the top section, add all related information about your Product.

3. The second section is the payment frequency setting. Choose “Recurring Subscription”.

4. Choose your preferred frequency for the recurring subscription payment option.

5. Choose your preferred billing day.

6. Next, click on “Do not display address or item is self pickup”.

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7.  Finally, click “Create Product” when your product is ready to enter the system.

8. Your Product for Recurring Subscription is now in the system.

C. How to cancel recurring subscription for your customer

1. For the time being, the process to cancel Recurring Subscription must be done manually by the merchant (and the customer). Below are the steps:

  • Subscribers or customers inform the merchant to stop the subscription.
  • Subscribers or customers provide related information to merchant.
  • Merchant will deactivate the Recurring Payment Subscription.

2. To cancel the subscription, go to Navigation > Recurring > Search

3. Select ''Recurring Subscription" and fill in your customer’s name and details. Then click "Submit"

4. Click on the customer’s name.

5. Click "Edit Detail" button at the bottom left of the page.

6. Click "Stop Recurring" button at the bottom left of the page and you’re done!

If you have any other inquiries or any clarifications, please do not hesitate to contact us. Our team will be glad to assist you.

Please note:

  • Kindly be informed senangPay recurring payment is not an easy payment method.