---
title: What to Expect During Your Migration to the New DOKU Platform
description: This guide explains what you can expect during and after the migration process, and whether any action is required from your side.
---

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1. [Support Guide](https://guide.senangpay.com/?hsLang=en)
2. [senangPay to DOKU Platform Migration](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en)

# What to Expect During Your Migration to the New DOKU Platform

## Your account is being migrated from the senangPay platform to the new DOKU platform. This guide explains what you can expect during and after the migration process, and whether any action is required from your side.

### 🔄 During the Migration

### ✅ No Disruption to Transactions

You may continue accepting payments as usual.  
There will be **no scheduled downtime**, and your transaction activities will not be affected.

### ✅ Dashboard Access Remains Available

You may continue accessing your senangPay dashboard as usual while the migration is in progress.

### ⏳ Migration Duration

The migration duration may vary depending on the volume of historical data being transferred.

If you still see the senangPay interface, it simply means your migration is still ongoing.

**No action is required from your side.**

 

---

### 🚀 After the Migration is Completed

### 🔁 Automatic Redirection

Once migration is completed, you will automatically be redirected to the new DOKU interface when you log in.

### 🔐 Password Reset Required

For security purposes, you will be required to reset your password upon your first login to the new DOKU platform.

You will receive a separate email from the DOKU platform with password reset instructions.

### 📩 Login Notification

If you receive a notification prompting you to log in again, please follow the steps provided in the email.

 

---

### 🤝 Support During Migration

Our team will remain on standby throughout the migration process to provide support and regular check-ins to ensure a smooth transition.

For migration-related enquiries, please contact:

📧 [care.my@doku.com](mailto:care.my@doku.com)  
📱 WhatsApp us here: [017-8244534](https://wa.me/60178244534)

 

 

- [senangPay to DOKU Platform Migration](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en#main-content)

    - [FAQs](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en#faqs)
- [About Us](https://guide.senangpay.com/about-us?hsLang=en)
- [Getting Started](https://guide.senangpay.com/getting-started?hsLang=en#main-content)

    - [General Enquiries](https://guide.senangpay.com/getting-started?hsLang=en#general-enquiries)
    - [Account Registration](https://guide.senangpay.com/getting-started?hsLang=en#account-registration)
    - [Documents submission](https://guide.senangpay.com/getting-started?hsLang=en#documents-submission)
- [Payment Solutions](https://guide.senangpay.com/payment-solutions?hsLang=en#main-content)

    - [Recurring Payments (Flexibill)](https://guide.senangpay.com/payment-solutions?hsLang=en#recurring-payments-flexibill)
    - [Buy Now, Pay Later](https://guide.senangpay.com/payment-solutions?hsLang=en#buy-now-pay-later)
    - [Instalment Payment Plan (IPP)](https://guide.senangpay.com/payment-solutions?hsLang=en#instalment-payment-plan-ipp)
- [DOKU API Integration](https://guide.senangpay.com/doku-api-integration?hsLang=en)
- [Digital Catalog](https://guide.senangpay.com/digital-catalog?hsLang=en)
- [Settlement](https://guide.senangpay.com/settlement?hsLang=en)
- [Account and Subscriptions](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#main-content)

    - [Activation, termination & expiration](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#activation-termination-expiration)
    - [Subscription packages](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#subscription-packages)
- [Support and Feedback](https://guide.senangpay.com/support-and-feedback?hsLang=en#main-content)

    - [Feedback and support channels](https://guide.senangpay.com/support-and-feedback?hsLang=en#feedback-and-support-channels)
    - [Sunsetted products](https://guide.senangpay.com/support-and-feedback?hsLang=en#sunsetted-products)
    - [Fraud & Dispute](https://guide.senangpay.com/support-and-feedback?hsLang=en#fraud-dispute)
- [Rules and Regulations](https://guide.senangpay.com/rules-and-regulations?hsLang=en#main-content)

    - [Prohibited Items](https://guide.senangpay.com/rules-and-regulations?hsLang=en#prohibited-items)
    - [SSM Registration](https://guide.senangpay.com/rules-and-regulations?hsLang=en#ssm-registration)
    - [Terms and conditions](https://guide.senangpay.com/rules-and-regulations?hsLang=en#terms-and-conditions)

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