What to Expect During Your Migration to the New DOKU Platform

You may continue accepting payments as usual.
There will be no scheduled downtime, and your transaction activities will not be affected.

You may continue accessing your senangPay dashboard as usual while the migration is in progress.

The migration duration may vary depending on the volume of historical data being transferred.

If you still see the senangPay interface, it simply means your migration is still ongoing.

No action is required from your side.

Once migration is completed, you will automatically be redirected to the new DOKU interface when you log in.

For security purposes, you will be required to reset your password upon your first login to the new DOKU platform.

You will receive a separate email from the DOKU platform with password reset instructions.

If you receive a notification prompting you to log in again, please follow the steps provided in the email.

Our team will remain on standby throughout the migration process to provide support and regular check-ins to ensure a smooth transition.

For migration-related enquiries, please contact:

Access additional senangPay-to-DOKU migration support guides for more information:

Your account is being migrated from the senangPay platform to the new DOKU platform. This guide explains what you can expect during and after the migration process, and whether any action is required from your side.