senangPay Migration to the DOKU Global Platform

Click the table of content below to jump to each section:

1. About This Migration

2. Actions Required from Merchants

3. Key Things to Take Note

4. Test The New Environment (Free)

5. Frequently Asked Questions

6. Customer Support

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1. About This Migration

The migration will take place in phases between 25 February and the end of April 2026. Merchants will be informed of their specific migration date in advance via email.

Your senangPay account will be migrated automatically, with no disruption to your ability to accept payments, all transactions will continue to be processed successfully.

🗓️ Your migration schedule
Because the migration is being carried out in phases, we will email you your confirmed migration date ahead of time, along with clear guidance and important information so you know exactly what to expect and when.

 

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2. Actions Required from Merchants

There will be no disruption to your daily transactions, you can continue accepting payments from your customers as usual throughout the migration period.

That said, you will need to update your login credentials to access the new platform.

✅ Hash Type & Secret Key Update (Mandatory)
Please ensure the recommended Hash Type is selected in your settings and regenerate a new secret key before migration. Refer to this guide for step-by-step instructions. Please visit this guide for instructions.

✅ Prepare for a login update
Your account and transaction data will be migrated automatically, no action is needed for the transfer. When your migration date is near, simply follow the step-by-step instructions in our email to set up your new login for the new portal.

 

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3. Key Things to Take Note

1. Continue running your business as usual

   The migration will not disrupt your daily transaction activities. You can continue accepting payments from your customers throughout the migration period, and your transactions will not be interrupted.

2. Temporary delays in data sync

   - During the migration, you may notice slight delays in historical data appearing in the new portal (up to 24 hours).
   
   - If a payment is initiated in the legacy senangPay system before migration starts, the status update in your new DOKU dashboard may take around 35–45 minutes to reflect.
   
   To help you plan ahead and minimise any impact from temporary data sync delays, we’ll inform you of your migration date in advance. Please keep an eye out for our upcoming migration email.
   

3. Review your historical data needs

   We will migrate up to 1 year of transaction history by default. If you require records older than 1 year, please contact our customer support team and we’ll assist you with the data extraction.

4. Emails from senangPay and DOKU
   
   As part of the migration and your registration to the new portal, you may start receiving emails from doku.com in addition to senangpay.my.
   
   Please note that senangPay and DOKU operate as one unified platform. During this transition period, official communications may be sent from either @senangpay.my or @doku.com email domains.
   
   We recommend keeping an eye on emails from both domains to ensure you don’t miss any important updates. Rest assured, we are working to streamline communications across both platforms to provide a smooth and consistent experience for our merchants.

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4. Test The New Environment (Free)

✅ Explore the platform in advance
Click here to access our sandbox (test) environment to get familiar with the new dashboard and features before your migration.

✅ Test your integration safely
Use the sandbox to simulate transactions, test payment flows and ensure your system works smoothly with the new platform, without affecting real payments.

✅ No impact on live transactions
The sandbox is completely separate from your live environment, so any testing will not affect your actual customers or transactions.

👉 Access the Sandbox Environment Here

 

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5. Frequently Asked Questions

1. Will there be any cost to me for the migration?

   No. The migration will be carried out at no additional cost to merchants.

2. Do I need to do anything for the migration?

   No major action is required. Your account and transaction data will be migrated automatically. 

   You will only need to update your login credentials for the new dashboard, and we’ll send you a separate email with step-by-step guidance.

3. I haven’t received any details about my migration. What should I do?

   Before your migration phase, we will email you your confirmed migration date, login update instructions, and additional guidance and onboarding information to help you prepare.

   If you have not received any emails by the end of April 2026, please contact our customer support team for assistance. In the meantime, do check your inbox and spam/junk folder in case our emails were filtered there.

4. Can I try the new system before my migration?

   Yes! You can explore the new dashboard in advance through our sandbox (test) environment to get familiar with the platform and features. 

5. Can I opt out of migrating to the new platform?
   Unfortunately, opting out of the migration is not supported. The new platform is designed to deliver improved performance and ensure consistency, system stability and ongoing service enhancements. As part of this upgrade, all merchants will be migrated to the new platform.
   
   We’ll notify you of your migration date in advance and guide you through the process to ensure a smooth transition.
   

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6. Need Further Assistance

If you have questions not covered in this guide, our support team is ready to help.