Skip to content
Visit website
  • There are no suggestions because the search field is empty.

Key Platform Enhancements on the DOKU Platform

An overview of the platform upgrade and key enhancements

About DOKU

DOKU is a trusted payment gateway with over 20 years of experience in Southeast Asia. Fully PCI-DSS compliant and regulated by Bank Indonesia, it operates on a robust global infrastructure designed to deliver enhanced stability, security and scalability. Today, DOKU supports over 150,000 merchants regionally, including well-known brands such as Trip.com, Uniqlo, Lalamove, Klook, AliExpress, Allianz, Spotify, and more.

With this upgrade, senangPay merchants will now operate on the new Global DOKU Platform, designed to enhance system performance, operational flexibility, and long-term scalability.

DOKU Sandbox Access

The sandbox environment is now available for pre-migration testing. We encourage you to explore the new platform and familiarise yourself with its features.

Start here: https://sandbox.doku.com/bo/sandbox-registration?country=MY

 

Platform Enhancements & Upgrades

The new platform introduces several improvements to deliver a more seamless and efficient payment experience.

1. Upgraded No-Integration Features

Our no-integration payment tools have been enhanced to provide a simpler and more flexible experience, allowing you to create payment links, manage recurring payments, and organise product listings more efficiently without technical setup.

Key upgrades include:


2. Enhanced API Framework

The new platform introduces a more structured and scalable API framework designed to support future enhancements and provide greater integration flexibility.

Both Manual API and Direct API will be upgraded to streamline the checkout flow and improve payment processing performance. These enhancements are built to deliver a more seamless and reliable integration experience for your app, website or online store.

3. Customised Checkout

The new platform allows you to customise your checkout page to better reflect your brand identity. You can adjust selected visual elements to ensure a more consistent and professional payment experience for your customers.

A branded checkout helps improve customer trust, reduce friction during payment, and create a smoother overall transaction experience.  Learn more:
https://docs.doku.com/accept-payments/integration-tools/doku-checkout/customize-checkout-page

4. Expanded Refund Capability

The new platform provides enhanced refund functionality to improve operational flexibility and post-transaction management.

Previously: Refunds were limited to Credit & Debit Card transactions only.

Now: Refunds are supported across all available payment methods.

This enhancement allows you to manage customer refunds more efficiently and consistently, regardless of the payment method used

5. Continued Plugin Support

Plugin support will remain available on the new DOKU platform and will be rolled out in phases.

For Existing Merchants:

  • Merchants who have already installed other supported plugins may continue using them without disruption.

For New Merchants:

  • The following plugins are fully supported and ready for onboarding in the initial phase. Additional plugin support will be introduced progressively and communicated in due course.

    • Shopify

    • WooCommerce

    • OnPay

    • EasyStore

       

6. Other New Features Introduced

The new platform also introduces several additional features to enhance security, billing efficiency and reporting capabilities:

  • 2-Step Verification
    An added layer of account security requiring additional authentication during login or sensitive actions, helping to protect your account from unauthorised access.

  • Flexibill (Batch Upload Billing) - Coming soon
    A bulk billing feature that allows you to upload and process multiple billing requests at once, improving operational efficiency for businesses managing large volumes of transactions.

  • SFTP Report Download
    Secure automated access to transaction and settlement reports via SFTP, suitable for merchants integrating with accounting systems or ERP platforms for reconciliation purposes.

Features Available at a Later Stage

While the new platform introduces significant enhancements across many payment features, a few payment methods will require additional time to be made available. The following payment methods will be introduced progressively:

  • Atome
  • Boost
  • ShopBack Pay

These options are currently undergoing the required processes and will be rolled out in stages. We will keep you informed once they become available on the new platform.

💡Tips

Access additional senangPay-to-DOKU migration support guides for more information:

1. senangPay Migration to the DOKU Global Platform