Common FAQs About the senangPay–DOKU Migration
Find answers to common questions about the senangPay–DOKU migration, including login, payments, settlements, integration, refunds, and more.
The migration from the senangPay Legacy System to the new senangPay–DOKU platform was successfully completed.
To help you get started, we've compiled answers to the most frequently asked questions from merchants following the migration. Simply visit this page to find the information you need.
If you can't find the answer you're looking for, you can:
- Submit an enquiry through our Contact Us form.
- Contact our Customer Support team at help@senangpay.my or via WhatsApp: +60 17-824 4534.
Looking for something specific? Select a category below to quickly find the answers you need.
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Categories Click a category below to jump directly to the relevant FAQs. |
Description |
| Registration | Everything you need to know about account activation and onboarding. |
| Login Issues | Troubleshoot common login problems. |
| General Settings | Manage your account and business settings. |
| Refunds | Learn how refunds work on the new platform. |
| Reports | Download and understand your transaction reports. |
| Payments | Manage payment methods and payment settings. |
| Payment Links | Create and manage payment links. |
| Settlements | Understand your payout process. |
| Digital Catalog |
Sell products without website integration. |
| Integration | Connect your website or application. |
| Sandbox | Test your integration before going live. |
| Flexibill | Manage subscription plans, recurring payments, and customer billing. |