Support response time

Our commitment to ensure you receive your payments from your customers is a priority.

1. We will attend to any of your queries from every channel within minutes, including on weekends. However, some queries may take longer to resolve based on the complexity of the issues faced.

2. Our live agent support hours are from 9:00 am–1:00am daily, while our chatbot is active 24 hours. If you require support outside these hours, please e-mail us at help@senangpay.my.