---
title: Support and feedback channels
description: Explore the support and feedback channels available to all senangPay subscribers.
---

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1. [Support Guide](https://guide.senangpay.com/?hsLang=en)
2. [Support and Feedback](https://guide.senangpay.com/support-and-feedback?hsLang=en)
3. [Feedback and support channels](https://guide.senangpay.com/support-and-feedback?hsLang=en#feedback-and-support-channels)

# Support and feedback channels

## Explore the support and feedback channels available to all senangPay subscribers.

### A. Support Guide

This is our online knowledge repository centre where all documentation, updates and ‘How To’ are compile so that you can search and read on how to use and manage your senangPay. For assistance, you can:

- Browse our documentation in the Support Guide
- Search by keywords to help you find answers to your questions
- Suggest a new feature you’d like to see on senangPay someday
- Report a bug or issue and find user-suggested solutions to commonly reported problems on senangPay
- Stay updated on known issues, announcements and product releases and give us feedback.

### B. Support and feedback through your dashboard

Support is a communication channel between you and the senangPay support team. Notify us by sending ticket and our team will contact you (merchant) through your contact e-mail. Our support team will answer all your questions regarding any issues you may face.

Alternatively, you may also use the **live chat** function on our senangPay-DOKU website to speak to us in case you have any inquiries. Please note our response time [listed here](https://guide.senangpay.com/support-response-time?hsLang=en).

### C. Other support channels

You may contact us through various [other channels listed here](https://guide.senangpay.com/social-media-and-email?hsLang=en).

- [senangPay to DOKU Platform Migration](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en#main-content)

    - [FAQs](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en#faqs)
- [About Us](https://guide.senangpay.com/about-us?hsLang=en)
- [Getting Started](https://guide.senangpay.com/getting-started?hsLang=en#main-content)

    - [General Enquiries](https://guide.senangpay.com/getting-started?hsLang=en#general-enquiries)
    - [Account Registration](https://guide.senangpay.com/getting-started?hsLang=en#account-registration)
    - [Documents submission](https://guide.senangpay.com/getting-started?hsLang=en#documents-submission)
- [Payment Solutions](https://guide.senangpay.com/payment-solutions?hsLang=en#main-content)

    - [Recurring Payments (Flexibill)](https://guide.senangpay.com/payment-solutions?hsLang=en#recurring-payments-flexibill)
    - [Buy Now, Pay Later](https://guide.senangpay.com/payment-solutions?hsLang=en#buy-now-pay-later)
    - [Instalment Payment Plan (IPP)](https://guide.senangpay.com/payment-solutions?hsLang=en#instalment-payment-plan-ipp)
- [DOKU API Integration](https://guide.senangpay.com/doku-api-integration?hsLang=en)
- [Digital Catalog](https://guide.senangpay.com/digital-catalog?hsLang=en)
- [Settlement](https://guide.senangpay.com/settlement?hsLang=en)
- [Account and Subscriptions](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#main-content)

    - [Activation, termination & expiration](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#activation-termination-expiration)
    - [Subscription packages](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#subscription-packages)
- [Support and Feedback](https://guide.senangpay.com/support-and-feedback?hsLang=en#main-content)

    - [Feedback and support channels](https://guide.senangpay.com/support-and-feedback?hsLang=en#feedback-and-support-channels)
    - [Sunsetted products](https://guide.senangpay.com/support-and-feedback?hsLang=en#sunsetted-products)
    - [Fraud & Dispute](https://guide.senangpay.com/support-and-feedback?hsLang=en#fraud-dispute)
- [Rules and Regulations](https://guide.senangpay.com/rules-and-regulations?hsLang=en#main-content)

    - [Prohibited Items](https://guide.senangpay.com/rules-and-regulations?hsLang=en#prohibited-items)
    - [SSM Registration](https://guide.senangpay.com/rules-and-regulations?hsLang=en#ssm-registration)
    - [Terms and conditions](https://guide.senangpay.com/rules-and-regulations?hsLang=en#terms-and-conditions)

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