Full list of required documents for submission

Depending on the requirements of certain payment providers, the required documents may vary.

Referring to the merchant's nature of business, the requirements listed below are obligatory for senangPay to process the merchant's application. Please click on either of the links below to navigate to the respective sections in this guide:

Required Documents for Business Entities
Required Documents for Organisations/Societies
Samples of Documents

Please note that prohibited products or services that violate Malaysian government laws are strictly prohibited. Please visit this page for further information.

B1. Business Entity ( Sole Proprietorship / Partnership / Private Limited Company / Public Limited Company / Unlimited Companies / Limited Liability Partnership / Business License for Sabah and Sarawak )

1. Business registration form (SSM/License) – Company Certificate, Company Profile and Director.

2. Latest 3 months Bank Statement (must show name of bank, details of account owner & date).

3. Proof of identities (Photocopy of Malaysian Identity Cards (ICs) / Passports (front & back) ) for ALL Directors.

4. Utility bill / Tenancy Agreement details of company name and address must match SSM.

5. Photo of products and inventories. Merchant that offers services may provide billing agreement / sales invoice / quotations on services offered.

6. Pictures of office/premise/shop/building signboard or front entrance and interior.

7. Merchant’s name must be stated on the website as proof that the website belongs to the merchant.

8. Merchant website / sales platform must incorporate:

Terms & Condition
Privacy Policy
Cancellation and Refund Policy on Service
Cancellation and Refund Policy (not applicable for intangible product)
Shipping Policy (not applicable for intangible product)

This disclosure is to protect merchant and educate their customers at the time of the transaction and transparency as customers are informed about their rights on refunds / cancellation / exchange.

9. Merchant website / social media platform must be complete and integrated with senangPay, including completing and integrating the Return URL and Call back URL in your sales platform.

10. Merchant using Payment Form, kindly create your payment form in the product list.

Additional requirements may apply:

Health Food & Supplement, Cosmetics including Medicinal products must be registered with the Ministry of Health Malaysia (MOH), OR the ingredients must be approved by NPRA / FDA and/or KKM Notification is required.
Medical device must have an established license or an approval from Medical Device Authority Malaysia (MDA).
Halal certificate from JAKIM may be required for certain business field including the food industry.
Travel Agency License from (MOTAC).

B2. Organization / Society

1. Registration form (Form 3) / Registrar of Society (ROS).

2. List of Exco members

3. Organisation Chart

4. Latest 3 months Bank Statement (must show name of bank, details of account owner & date)

5. Photocopy of Malaysian Identity Card (IC) of Top Level and above (President,Vice President, Treasurer, Secretary) (front & back)

6. Utility bill / Tenancy Agreement details of company name and address must match Registration form.

7. Pictures of office/premise/shop/building signboard or front entrance and interior.

8. Merchant’s name must be stated on the website as proof that the website belongs to the merchant.

9. Merchant website / sales platform must incorporate:

This disclosure is to protect merchant and educate their customers at the time of the transaction and transparency as customers are informed about their rights on refunds / cancellation / exchange.

10. Merchant website / social media platform must be complete and integrated with senangPay. including completing and integrating the Return URL and Call back URL in your sales platform.

11. Merchant using Payment Form, kindly create your payment form in the product list.

Additional requirements may apply:

- Federal Territory Religious Council (MAIWP/JAWI) for merchants operatin Education Centres
- Charity – Minutes of meeting & Audited Financial Statement

12. Latest meeting minutes.

13. Latest audited report.