Support Guide
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About senangPay
Getting Started
Account registration
Documents submission
Terms and conditions
Account & Subscriptions
Package upgrades and downgrades
Activation, termination & expiration
Subscription packages
Account settings
Affiliate Programme
Payments, Settlements & Charges
Standard charges
Payment methods
Refunds
Settlements
Billing
Troubleshooting
Bugs, technical issue
Integrations & Sandbox
Sandbox Access
Dashboard & Reporting
Dashboard
Frauds & Disputes
Security
Fraud
Disputes
Support & Feedback
Feedback and support channels
Setup & Integrations
Setup
E-commerce platforms
Payment forms
Web plugin
Rules & Regulations
Prohibited Items
SSM Registration
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About senangPay
Discover the founding journey of senangPay, a summary of the products and solutions offered, and how it has evolved today.
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Getting Started
Learn how to get started with senangPay, including the necessary steps and procedures to complete your registration.
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Account & Subscriptions
All the necessary information and procedures for your account settings, subscription management, add-on feature subscriptions, and renewal.
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Payments, Settlements & Charges
Find guidance on transactions, payments, refunds, settlement lead times, and more.
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Troubleshooting
Information and guidance you may need when encountering technical issues while using senangPay, along with some basic troubleshooting steps.
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Integrations & Sandbox
Discover basic guidance on integration, learn about available integration types at senangPay and set up sandbox accounts for testing.
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Dashboard & Reporting
Explore the dashboard menu, functions and transaction reports available at senangPay, along with ways to setup and manage them.
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Frauds & Disputes
Guidance on preventing fraudulent transactions, reporting fraud and handling disputes.
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Support & Feedback
Discover our support channels, operating hours and standard procedures to address your needs and feedback 24/7.
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