e-Wallet Transaction Refund

Step-by-step guide to void or refund e-Wallet transactions on the same day of purchase.

e-Wallet Transaction Refund

As a merchant, you can process a refund or void for customers who made a payment via e-Wallet.
⚠️ Important: The refund/void must be performed on the same day as the customer’s transaction (not within 24 hours, but before the day ends).

A. How to make a refund ?

1. Navigate to Menu > Transaction > List or simply search using your buyer’s name.

2. Click on your buyer’s name. You’ll see the full transaction details under the Payment Info section.

3. Process the refund/void

You will see either a Refund or Void button depending on the payment method.

For example:

• Touch ‘n Go → Click Void

• ShopeePay → Click Refund

Once you select the respective option, follow the on-screen steps to proceed.

If the request is successful, the transaction details will update with a status such as:
Successful Transaction (Void/Refund). And that’s it—you’re done!