--- title: Activate Your Merchant Account description: Learn how to activate your senangPay-DOKU merchant account, complete business verification, upload required documents, and get ready to accept payments. --- [Skip to content](https://guide.senangpay.com/activate-your-merchant-account#main-content) ![Logo resize2](https://guide.senangpay.com/hs-fs/hubfs/Logo%20resize2.png?width=320&height=80&name=Logo%20resize2.png) Open main navigation Close main navigation - [VISIT WEBSITE](http://senangpay.com/) [VISIT WEBSITE](http://senangpay.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Guide](https://guide.senangpay.com/?hsLang=en) 2. [Getting Started](https://guide.senangpay.com/getting-started?hsLang=en) 3. [Account Registration](https://guide.senangpay.com/getting-started?hsLang=en#account-registration) # Activate Your Merchant Account ## A step-by-step guide to activating your new senangPay-DOKU merchant account. To activate your senangPay-DOKU merchant account, you’ll need to complete the registration and verification process. Follow the steps below to get your account verified and ready to start accepting payments. 1. [Choose a Package](https://guide.senangpay.com/activate-your-merchant-account#choose-package) 2. [Complete Business Verification](https://guide.senangpay.com/activate-your-merchant-account#complete-verification) 3. [Proof of Business Legitimacy](https://guide.senangpay.com/activate-your-merchant-account#business-legit) 4. [Upload Required Documents](https://guide.senangpay.com/activate-your-merchant-account#upload-document) 5. [Wait for Account Verification](https://docs.doku.com/get-started/activate-business/business-account-1#id-4.-wait-for-an-account-verification) 6. [FAQs](https://guide.senangpay.com/activate-your-merchant-account#FAqs) --- ### **1. Choose a Package** Choose from 3 packages based on your business and payment needs: | **Features** | **Starter** | **Advance** | **Enterprise** | | --- | --- | --- | --- | | Payment methods | FPX &  e-wallets only | All available payment methods, with Instalment Payment Plan (IPP) available at an additional cost | | | Payment features | Essential | Advanced | Advanced & customisable | | Annual subscription  | RM199/year | RM349/ year | Custom pricing | | How to sign up | Self-register online via the [https://senangpay.com/register/](https://senangpay.com/register/) and complete your subscription payment | Schedule a meeting with our Sales team [here](https://senangpay.com/book-a-meeting) to discuss your requirements and customise your package | |    ---   ### **2. Complete Business Verification Process** The information required may vary depending on your Business Account type. | **Information Category** | **Required Information** | | --- | --- | | **User information** | - Full Name - Email Address - Password - Phone Number | | **Owner's information** | - Full Name - Nationality - Position - Phone Number - Email Address - ID Card (Front and Back) - Passport copy (for foreign directors only) | | **Business information** | - Business Entity Name - Business Type (e.g., Sole Proprietorship, Sdn. Bhd., etc.) - Business Phone Number - Business Address & Postal Code - Business Location Photo - Tax Identification Number (TIN) - Sales and Service Tax (SST) Number | | **Brand information** | - Brand Name - Business Industry/Category - Brand Description - Estimated Total Payment Transactions (TPT) & Total Payment Value (TPV) - Online Presence / Social Media Links (Website, Facebook, X/Twitter, Instagram, App Store, Google Play, etc.) - Brand Logo | | **Bank account information** | - Bank Name - Bank Account Name - Bank Account Number | ---     ### **3. Proof of Business Legitimacy** To complete your business verification, you’ll need to provide supporting evidence that shows your business is **active and legitimate.** You may submit proof from any of the following categories: Business Location, Business Activity, or Product/Service. Refer to the examples below for the types of supporting evidence you can provide. | **Business Proof Type** | **Accepted Supporting Evidence** | | --- | --- | | **Business Location** | **Photos of your business premises**, such as your storefront, office, factory, or workspace. Where applicable, the photo should clearly show your business name or logo. | | **Business Activity** | Provide evidence that demonstrates your ongoing business activities. This may include: 1. **Business activity photos or videos** showing the business owner or employees carrying out business operations.  2. **Events, press releases, media coverage, or published articles** featuring your business. 3. **Marketing materials, advertisements, or social media content** demonstrating your business activities or customer engagement. 4.  **Invoices, customer testimonials, financial statements, transaction records, or sales reports** demonstrating business activity and revenue. 5. **Contracts or agreements** with customers, suppliers, or business partners demonstrating ongoing business relationships. 6. **Awards, recognitions, or industry certifications** that demonstrate your business achievements and credibility. | | **Evidences of Product/Service** | Provide supporting evidence that clearly shows the products or services offered by your business. This may include: 1. **Clear images** showcasing your products/services, including available variations and key features. 2. **Screenshots or videos** demonstrating your digital platform, website, software, or app and its functionality. 3. **Online store screenshots** showing product/service listings, prices, and descriptions. 4. **Product catalogues or portfolios** showcasing the products or services offered by your business. 5. **Transaction flow diagrams** illustrating how customers purchase or pay for your products/services, either online or offline. |   #### **Additional Requirements for Specific Business Categories** Depending on your line of business, you may be required to provide additional supporting evidence as part of the verification process. 1. **Agriculture** Photos of your farm, crops, equipment, and/or agricultural activities. 2. **Charity** Photos of charity activities or events, supporting evidence of your initiatives, and/or relevant registration certificates. 3. **Digital & Gaming** Screenshots or images of your digital platform, game interface, features, and/or user engagement. 4. **Education** Photos of your educational institution, classrooms, facilities, educational activities, and/or relevant accreditation certificates. 5. **Event Organiser** Photos of events you have organised, event venues, and/or promotional materials. 6. **Hospitality** Photos of your establishment, such as a hotel, resort, or hostel, including rooms, facilities, and/or amenities. 7. **Logistics** Photos of your warehouse, transportation fleet, storage facilities, and/or logistics operations. 8. **Manufacturing** Photos of your manufacturing facility, production line, equipment, and/or products. 9. **Transportation** Photos of your vehicles, transportation facilities or hubs, and/or business operations. 10. **Airlines** Photos of your aircraft fleet, boarding areas, ticketing counters, and/or airline operations. #### **Submission Tips** To help ensure a smoother and faster verification process: - You are **not required to submit photos for every proof type** (Business Location, Business Activity, and Product/Service). However, providing sufficient supporting evidence is highly recommended and may help speed up the verification process. - Business location photos **must not be sourced from Google Maps**. - Ensure all submitted photos are **clear, well-lit, and in focus**. - For screenshots, ensure all relevant text, images, and information are **clearly visible and readable**. - Supporting evidence should clearly demonstrate that your business is legitimate and actively operating within the stated business category. - Ensure the information shown in your supporting evidence is **consistent with the business information provided during account setup**. All information submitted to DOKU is encrypted and protected. Please refer to the [DOKU Privacy Policy](https://dashboard.doku.com/doku-agreement/privacy-policy?utm_source=chatgpt.com) for more information. ---   ### **4. Upload Required Documents** To complete your account verification, please upload the required business documents below: - **Business Registration Certificate / Business Ordinance** - **Latest 3 Months’ Bank Statements** - **Utility Bill** #### **Additional Documents Based on Business Entity Type** Additional documents may be required depending on your business entity type. Refer to the table below for the documents applicable to your business: | **Business Entity Type** | **Registration / Supporting Document** | | --- | --- | | **Sole Proprietorship** | SSM Business Registration Certificate / Business Profile | | **Partnership** | SSM Business Registration Certificate / Business Profile | | **Limited Liability Partnership (LLP / PLT)** | LLP Registration / Profile issued by SSM | | **Private Limited Company (Sdn. Bhd.)** | Company Registration / Company Profile issued by SSM | | **Public Limited Company (Berhad / Bhd.)** | Company Registration / Company Profile issued by SSM | | **Business Registered in Sabah / Sarawak** | Valid Business Registration / Trading Licence issued by the relevant local authority | | **Society / Association / Organisation** | Organisation Chart or relevant Registration Certificate (e.g., ROS, where applicable), along with supporting organisation documents. |   #### **Additional Documents for Specific Business Categories** Depending on your business category, additional supporting documents may be required as part of the account verification process.    | **Business Category** | **Additional Required Documents** | | --- | --- | | **Food & Beverage** | Relevant registration or licence issued by the Ministry of Health Malaysia (KKM), where applicable | | **Pharmacy** | Relevant registration or licence issued by the Ministry of Health Malaysia (KKM) | | **Medical Devices** | Relevant Medical Device Authority (MDA) registration or licence | | **Travel Agency** | Valid licence issued by the Ministry of Tourism, Arts and Culture Malaysia (MOTAC) | | **Charity** | Latest Audited Financial Statements and/or other relevant supporting documents | | **Retail** | Authorisation letter, distributorship agreement, or relevant licence from an authorised distributor, where applicable | #### **Document Submission Requirements** Before uploading your documents for account verification, please ensure that all documents are: 1. **Clear and readable** – Documents should not be blurry, cropped or difficult to read. 2. **Complete and uncensored** – All required information must be clearly visible. 3. **Valid and not expired** – Where applicable, licences, certificates, and other documents must still be valid. 4. **Registered to your business** – The business/entity name shown on the document should match the information provided during account registration. ### **Document Upload Requirements** Before uploading, please ensure your documents meet the following requirements: - **Supported formats:** PDF, JPG, JPEG, PNG - **Maximum file size:** 15 MB per file   ---   ### **5. Wait for Account Verification** Once you have submitted all the required information and documents, your merchant account will undergo a verification process, which may take **up to 48 hours**. You’ll receive an **email notification once the verification is complete**. If you have not received an update after 48 hours, please [**submit a ticket to DOKU Care**](https://help.doku.com/en/support/tickets/new) or contact us at **help@senangpay.my** for assistance.   ---   ### **6. FAQs** #### **a. If Your Document Upload Fails** If you're unable to upload a document, check that your file meets the following requirements: - **Supported file formats:** PDF, PNG, JPG, or JPEG - **Maximum file size:** Less than 15 MB - **File condition:** The file must not be corrupted and should open normally If your upload still fails, try re-saving the document in one of the supported formats before uploading it again. #### **b. Updating Your Business Information** You can update your business information or resubmit documents after completing your Business Account registration, especially if any information or documents have been rejected. Please note that making changes may require your information to be reviewed again and could **extend the verification process**. #### **c. If Your Account Verification Is Unsuccessful** Your Business Account verification may be unsuccessful if the submitted information is incomplete, incorrect, or if the required documents are missing or invalid. If further information or documents are required, please update and resubmit them accordingly. **Important:** While your Business Account verification remains incomplete, settlement of your funds may be temporarily withheld to comply with applicable **Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF)** requirements. Settlement will remain on hold until the required information and documents have been successfully submitted and verified. #### **d. Check Your Verification Status** You can check the status of your Business Account directly from the DOKU Dashboard: 1. Log in to your **DOKU Dashboard**. 2. Your current **Business Account (Merchant) status** will be displayed at the top of the Dashboard. If your status shows **“Under Review”**, your Business Account is still undergoing verification. Once your Business Account has been successfully verified, the status section will no longer be displayed on the Dashboard. #### **e. Using One Business Account for Multiple Websites** You can use one Business Account for multiple website domains, provided that: - All domains are declared in your business information; and - The domains belong to or are associated with the **same registered business entity**. If you add a new website or domain later, remember to update your business information accordingly. - [senangPay to DOKU Platform Migration](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en#main-content) - [FAQs](https://guide.senangpay.com/senangpay-to-doku-platform-migration?hsLang=en#faqs) - [About Us](https://guide.senangpay.com/about-us?hsLang=en) - [Getting Started](https://guide.senangpay.com/getting-started?hsLang=en#main-content) - [General Enquiries](https://guide.senangpay.com/getting-started?hsLang=en#general-enquiries) - [Account Registration](https://guide.senangpay.com/getting-started?hsLang=en#account-registration) - [Documents submission](https://guide.senangpay.com/getting-started?hsLang=en#documents-submission) - [Payment Solutions](https://guide.senangpay.com/payment-solutions?hsLang=en#main-content) - [Recurring Payments (Flexibill)](https://guide.senangpay.com/payment-solutions?hsLang=en#recurring-payments-flexibill) - [Buy Now, Pay Later](https://guide.senangpay.com/payment-solutions?hsLang=en#buy-now-pay-later) - [Instalment Payment Plan (IPP)](https://guide.senangpay.com/payment-solutions?hsLang=en#instalment-payment-plan-ipp) - [DOKU API Integration](https://guide.senangpay.com/doku-api-integration?hsLang=en) - [Digital Catalog](https://guide.senangpay.com/digital-catalog?hsLang=en) - [Settlement](https://guide.senangpay.com/settlement?hsLang=en) - [Account and Subscriptions](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#main-content) - [Subscription packages](https://guide.senangpay.com/account-and-subscriptions?hsLang=en#subscription-packages) - [Support and Feedback](https://guide.senangpay.com/support-and-feedback?hsLang=en#main-content) - [Feedback and support channels](https://guide.senangpay.com/support-and-feedback?hsLang=en#feedback-and-support-channels) - [Sunsetted products](https://guide.senangpay.com/support-and-feedback?hsLang=en#sunsetted-products) - [Fraud & Dispute](https://guide.senangpay.com/support-and-feedback?hsLang=en#fraud-dispute) - [Rules and Regulations](https://guide.senangpay.com/rules-and-regulations?hsLang=en#main-content) - [Prohibited Items](https://guide.senangpay.com/rules-and-regulations?hsLang=en#prohibited-items) - [SSM Registration](https://guide.senangpay.com/rules-and-regulations?hsLang=en#ssm-registration) - [Terms and conditions](https://guide.senangpay.com/rules-and-regulations?hsLang=en#terms-and-conditions) [![senangPay DOKU LOGO_DASH-1](https://guide.senangpay.com/hs-fs/hubfs/senangPay%20DOKU%20LOGO_DASH-1.png?width=251&height=54&name=senangPay%20DOKU%20LOGO_DASH-1.png "senangPay DOKU LOGO_DASH-1")](https://www.senangpay.com) Copyright © 2026, Simplepay Gateway Sdn Bhd (201501030418 (1155742-H))