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Activate Your Merchant Account

A step-by-step guide to activating your new senangPay-DOKU merchant account.

To activate your senangPay-DOKU merchant account, you’ll need to complete the registration and verification process. Follow the steps below to get your account verified and ready to start accepting payments.
  1. Choose a Package
  2. Complete Business Verification
  3. Proof of Business Legitimacy
  4. Upload Required Documents
  5. Wait for Account Verification
  6. FAQs

 

1. Choose a Package

Choose from 3 packages based on your business and payment needs:

Features Starter Advance Enterprise
Payment methods FPX &  e-wallets only All available payment methods, with Instalment Payment Plan (IPP) available at an additional cost
Payment features Essential Advanced Advanced & customisable
Annual subscription  RM199/year RM349/ year Custom pricing
How to sign up Self-register online via the https://senangpay.com/register/ and complete your subscription payment Schedule a meeting with our Sales team here to discuss your requirements and customise your package

  

 

2. Complete Business Verification Process

The information required may vary depending on your Business Account type.

Information Category Required Information
User information

- Full Name
- Email Address
- Password
- Phone Number
Owner's information

- Full Name
- Nationality
- Position
- Phone Number
- Email Address
- ID Card (Front and Back)
- Passport copy (for foreign directors only)
Business information

- Business Entity Name
- Business Type (e.g., Sole Proprietorship, Sdn. Bhd., etc.)
- Business Phone Number
- Business Address & Postal Code
- Business Location Photo
- Tax Identification Number (TIN)
- Sales and Service Tax (SST) Number
Brand information - Brand Name
- Business Industry/Category
- Brand Description
- Estimated Total Payment Transactions (TPT) & Total Payment Value (TPV)
- Online Presence / Social Media Links (Website, Facebook, X/Twitter, Instagram, App Store, Google Play, etc.)
- Brand Logo
Bank account information

- Bank Name
- Bank Account Name
- Bank Account Number
 
 

3. Proof of Business Legitimacy

To complete your business verification, you’ll need to provide supporting evidence that shows your business is active and legitimate.

You may submit proof from any of the following categories: Business Location, Business Activity, or Product/Service. Refer to the examples below for the types of supporting evidence you can provide.

Business Proof Type Accepted Supporting Evidence
Business Location Photos of your business premises, such as your storefront, office, factory, or workspace. Where applicable, the photo should clearly show your business name or logo.
Business Activity

Provide evidence that demonstrates your ongoing business activities. This may include:

  1. Business activity photos or videos showing the business owner or employees carrying out business operations. 

  2. Events, press releases, media coverage, or published articles featuring your business.

  3. Marketing materials, advertisements, or social media content demonstrating your business activities or customer engagement.

  4.  Invoices, customer testimonials, financial statements, transaction records, or sales reports demonstrating business activity and revenue.

  5. Contracts or agreements with customers, suppliers, or business partners demonstrating ongoing business relationships.

  6. Awards, recognitions, or industry certifications that demonstrate your business achievements and credibility.
Evidences of Product/Service

Provide supporting evidence that clearly shows the products or services offered by your business. This may include:

  1. Clear images showcasing your products/services, including available variations and key features.
  2. Screenshots or videos demonstrating your digital platform, website, software, or app and its functionality.
  3. Online store screenshots showing product/service listings, prices, and descriptions.
  4. Product catalogues or portfolios showcasing the products or services offered by your business.
  5. Transaction flow diagrams illustrating how customers purchase or pay for your products/services, either online or offline.
 

Additional Requirements for Specific Business Categories

Depending on your line of business, you may be required to provide additional supporting evidence as part of the verification process.

  1. Agriculture
    Photos of your farm, crops, equipment, and/or agricultural activities.
  2. Charity
    Photos of charity activities or events, supporting evidence of your initiatives, and/or relevant registration certificates.
  3. Digital & Gaming
    Screenshots or images of your digital platform, game interface, features, and/or user engagement.
  4. Education
    Photos of your educational institution, classrooms, facilities, educational activities, and/or relevant accreditation certificates.
  5. Event Organiser
    Photos of events you have organised, event venues, and/or promotional materials.
  6. Hospitality
    Photos of your establishment, such as a hotel, resort, or hostel, including rooms, facilities, and/or amenities.
  7. Logistics
    Photos of your warehouse, transportation fleet, storage facilities, and/or logistics operations.
  8. Manufacturing
    Photos of your manufacturing facility, production line, equipment, and/or products.
  9. Transportation
    Photos of your vehicles, transportation facilities or hubs, and/or business operations.
  10. Airlines
    Photos of your aircraft fleet, boarding areas, ticketing counters, and/or airline operations.

Submission Tips

To help ensure a smoother and faster verification process:

  • You are not required to submit photos for every proof type (Business Location, Business Activity, and Product/Service). However, providing sufficient supporting evidence is highly recommended and may help speed up the verification process.
  • Business location photos must not be sourced from Google Maps.
  • Ensure all submitted photos are clear, well-lit, and in focus.
  • For screenshots, ensure all relevant text, images, and information are clearly visible and readable.
  • Supporting evidence should clearly demonstrate that your business is legitimate and actively operating within the stated business category.
  • Ensure the information shown in your supporting evidence is consistent with the business information provided during account setup.

All information submitted to DOKU is encrypted and protected. Please refer to the DOKU Privacy Policy for more information.

 

4. Upload Required Documents

To complete your account verification, please upload the required business documents below:

  • Business Registration Certificate / Business Ordinance
  • Latest 3 Months’ Bank Statements
  • Utility Bill

Additional Documents Based on Business Entity Type

Additional documents may be required depending on your business entity type. Refer to the table below for the documents applicable to your business:

Business Entity Type Registration / Supporting Document
Sole Proprietorship SSM Business Registration Certificate / Business Profile
Partnership SSM Business Registration Certificate / Business Profile
Limited Liability Partnership (LLP / PLT) LLP Registration / Profile issued by SSM
Private Limited Company (Sdn. Bhd.) Company Registration / Company Profile issued by SSM
Public Limited Company (Berhad / Bhd.) Company Registration / Company Profile issued by SSM
Business Registered in Sabah / Sarawak Valid Business Registration / Trading Licence issued by the relevant local authority
Society / Association / Organisation Organisation Chart or relevant Registration Certificate (e.g., ROS, where applicable), along with supporting organisation documents.

 

Additional Documents for Specific Business Categories

Depending on your business category, additional supporting documents may be required as part of the account verification process. 

 
Business Category Additional Required Documents
Food & Beverage Relevant registration or licence issued by the Ministry of Health Malaysia (KKM), where applicable
Pharmacy Relevant registration or licence issued by the Ministry of Health Malaysia (KKM)
Medical Devices Relevant Medical Device Authority (MDA) registration or licence
Travel Agency Valid licence issued by the Ministry of Tourism, Arts and Culture Malaysia (MOTAC)
Charity Latest Audited Financial Statements and/or other relevant supporting documents
Retail Authorisation letter, distributorship agreement, or relevant licence from an authorised distributor, where applicable

Document Submission Requirements

Before uploading your documents for account verification, please ensure that all documents are:

  1. Clear and readable – Documents should not be blurry, cropped or difficult to read.
  2. Complete and uncensored – All required information must be clearly visible.
  3. Valid and not expired – Where applicable, licences, certificates, and other documents must still be valid.
  4. Registered to your business – The business/entity name shown on the document should match the information provided during account registration.

Document Upload Requirements

Before uploading, please ensure your documents meet the following requirements:

  • Supported formats: PDF, JPG, JPEG, PNG
  • Maximum file size: 15 MB per file
 

 

5. Wait for Account Verification

Once you have submitted all the required information and documents, your merchant account will undergo a verification process, which may take up to 48 hours.

You’ll receive an email notification once the verification is complete. If you have not received an update after 48 hours, please submit a ticket to DOKU Care or contact us at help@senangpay.my for assistance.

 

 

6. FAQs

a. If Your Document Upload Fails

If you're unable to upload a document, check that your file meets the following requirements:

  • Supported file formats: PDF, PNG, JPG, or JPEG
  • Maximum file size: Less than 15 MB
  • File condition: The file must not be corrupted and should open normally

If your upload still fails, try re-saving the document in one of the supported formats before uploading it again.

b. Updating Your Business Information

You can update your business information or resubmit documents after completing your Business Account registration, especially if any information or documents have been rejected.

Please note that making changes may require your information to be reviewed again and could extend the verification process.

c. If Your Account Verification Is Unsuccessful

Your Business Account verification may be unsuccessful if the submitted information is incomplete, incorrect, or if the required documents are missing or invalid.

If further information or documents are required, please update and resubmit them accordingly.

Important: While your Business Account verification remains incomplete, settlement of your funds may be temporarily withheld to comply with applicable Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) requirements. Settlement will remain on hold until the required information and documents have been successfully submitted and verified.

d. Check Your Verification Status

You can check the status of your Business Account directly from the DOKU Dashboard:

  1. Log in to your DOKU Dashboard.
  2. Your current Business Account (Merchant) status will be displayed at the top of the Dashboard.

If your status shows “Under Review”, your Business Account is still undergoing verification.

Once your Business Account has been successfully verified, the status section will no longer be displayed on the Dashboard.

e. Using One Business Account for Multiple Websites

You can use one Business Account for multiple website domains, provided that:

  • All domains are declared in your business information; and
  • The domains belong to or are associated with the same registered business entity.

If you add a new website or domain later, remember to update your business information accordingly.